Focusoro Support

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Email us and we'll get back to you within 1–2 business days:

Frequently asked questions

Why isn't pickup detection working?

Pickup detection relies on the motion and proximity sensors, which only work on a real iPhone, not in the simulator. Also make sure the phone is lying still on your desk when you start a session.

Can I adjust the detection sensitivity?

Yes. In the app settings you can choose one of three sensitivity levels to tune pickup detection to your desk and the way you work.

How does the Apple Watch app work?

The watch mirrors the session running on your iPhone. It shows the session and break countdown, where you are in the cycle and how many impulses you've resisted, and during an alert, the seconds left to put the phone back down. You start and end a session on the phone, which is exactly why it can stay on the desk. The watch app comes with the same subscription, so there's nothing extra to buy.

How do I enable or disable notifications?

In iOS Settings → Focusoro you can enable or disable notifications at any time. All notifications are local and generated on your device.

How do I delete my data?

Your sessions, tasks and stats are stored only on your device. To delete them, simply uninstall Focusoro. Anonymous usage statistics aren't linked to you, so they can't be traced back to you, but you can stop sending them at any time (see below).

What data does the app send, and how do I turn it off?

Only anonymous usage statistics (via TelemetryDeck, on servers in the EU), for example that a 25-minute session was completed or that the report screen was opened. We never send task names, content or sensor data. Turn them off in the app's Settings ▸ Privacy ▸ Anonymous usage statistics.

How do I assign a session to a task and export a report?

On the start screen, under the dial, tap “No task” and pick or add a task, and the session's time goes to it. The list icon in the top bar opens Tasks with the weekly and monthly reports. You can share a report as text or export it to CSV with the share button. A deleted task disappears from the list, but its time stays in your history and reports.

What's free, and how do I manage my subscription?

Your first 4 sessions are free, with no account or payment. That's a full cycle with a long break, and the bottom of the start screen shows how many are left. After that you choose a monthly or yearly plan or a one-time lifetime purchase. The yearly plan starts with 7 days free: you're only charged after that, and if you cancel before it ends, you pay nothing. Your history and stats stay viewable even without a plan. Payments and subscriptions are handled by Apple. Open iOS Settings → [your name] → Subscriptions to change or cancel your subscription. Already bought access on another device? Tap “Restore purchases” on the purchase screen.

Will the purchase screen interrupt my running session?

No. When your free sessions run out or your subscription expires, the purchase screen only appears once the current session or break is over. It never cuts one off halfway.

Found a bug or have an idea?

Let us know by emailing the address above. We read every message.

Where can I find the privacy policy?

You can read the full Focusoro privacy policy here.